Terms of Service
By using our website and remote printer support services, you agree to the following terms and conditions. Please read them carefully.
1. Service Description
We provide independent remote technical support for printer-related issues, including setup, configuration, troubleshooting, driver installation, and connectivity problems.
Our services are delivered remotely via secure screen-sharing sessions. We assist with software, driver, and configuration issues that can be resolved through remote access.
We are an independent technical support service provider and are not affiliated with, endorsed by, or sponsored by any printer manufacturer, including but not limited to HP, Canon, Epson, Brother, Samsung, or Lexmark.
2. User Responsibilities
By using our service, you agree to:
- Provide accurate and complete information about your printer issue and system configuration
- Grant explicit permission for remote access during support sessions and maintain supervision
- Ensure you have legal rights and authorization to access and modify the device in question
- Back up important data before allowing remote access, as we are not responsible for data loss
- Be present during remote sessions and follow technician instructions
- Use the service only for lawful purposes and not attempt to use it for unauthorized access
3. Service Limitations
Our remote support services have the following limitations:
- We do not provide physical repairs, hardware replacement, or on-site service visits
- Hardware-related issues (broken components, physical damage, mechanical failures) may require manufacturer service
- Some issues may depend on hardware condition, age, or manufacturer limitations that cannot be resolved remotely
- Resolution is not guaranteed for hardware-related problems or issues caused by physical damage
- We cannot assist with printers that are completely non-functional due to hardware failures
- Service availability may vary based on internet connectivity and system compatibility
4. Payment Terms
All payments are required before the support session begins, unless otherwise agreed upon in writing.
We accept major credit cards, debit cards, and other payment methods as displayed on our website.
Service fees are non-refundable once a remote session has been initiated and work has begun, except as outlined in our Refund Policy.
For subscription plans, billing occurs according to the selected plan terms. You may cancel subscriptions at any time through your account or by contacting support.
We reserve the right to modify pricing with notice. Continued use of the service after price changes constitutes acceptance of new pricing.
5. Limitation of Liability
To the maximum extent permitted by law, we are not responsible for:
- Hardware failures, malfunctions, or physical damage to your printer or computer
- Data loss, corruption, or deletion caused by existing system issues, malware, or pre-existing conditions
- Manufacturer defects, warranty issues, or hardware incompatibilities
- Loss of business, revenue, or profits arising from printer downtime
- Indirect, incidental, special, or consequential damages
- Issues resulting from user error, failure to follow instructions, or unauthorized modifications
Important: Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service in question.
6. Service Termination
We reserve the right to refuse, suspend, or terminate service at any time if we detect misuse, abuse, fraudulent activity, or violation of these terms.
Termination may occur if you fail to comply with payment obligations, provide false information, or engage in behavior that threatens the security of our systems or technicians.
Upon termination, your access to the service will cease immediately, and any outstanding payments remain due.
You may discontinue use of our service at any time by canceling any active subscriptions and ceasing to request support services.
7. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of ZamZam Print Support or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
Any feedback, suggestions, or ideas you provide regarding our service may be used by us without obligation or compensation.
8. Privacy and Data
Your use of our service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
During remote support sessions, we may access your system to diagnose and resolve issues. All sessions are conducted with your explicit permission and supervision.
We do not store personal files, passwords, or sensitive data accessed during support sessions beyond what is necessary to provide service.
9. Changes to Terms
We reserve the right to update, modify, or revise these Terms of Service at any time without prior notice.
Material changes will be posted on this page with an updated "Last Updated" date.
Your continued use of our service after changes are posted constitutes acceptance of the revised terms.
If you do not agree with any changes, you must discontinue use of our service immediately.
We recommend reviewing these terms periodically to stay informed of any updates.
Important Notice
By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms form a legally binding agreement between you and ZamZam Print Support.
Questions About Our Terms?
If you have any questions about these Terms of Service, please don't hesitate to contact us. Our support team is here to help clarify any concerns.
📞 Need immediate help? Call +1-888-769-4448 and get fast, reliable printer support from ZamZam Print experts.